Over time, however, Pine Tree expanded its use of the Webfleet platform to predict a technician’s estimated time of arrival on job site, to timestamp time spent on a service call, to monitor and track driving behaviors such as excessive speeding and idle times, and to provide maintenance notifications to drivers. Initially, the firm leveraged the fleet management solution’s GPS capabilities for location tracking. Without any way of documenting and time stamping each service call, Dan and his team had no way of backing up their billings other than relying on a service technician’s word. Customers wanted detailed accounting of a technician’s arrival and time spent on site. In addition, the firm frequently faced questions from customers about their billable services. Everything was based on guesswork and there were a heck of a lot of calls back and forth to track people down, says Dan Poulin, Vice President of Operations & Service for Pine Tree Food Equipment. Our customers would call and want to know when a tech would be arriving on site, or our dispatch team would want an estimate from the guys on how long they’d be out on a call. Pine Tree’s 21 service technicians are state licensed in gas, steam, refrigeration and electric appliance service and installation serving thousands of customers across the state of Maine, from supermarket chains, to food franchises to convenience stores and gas stations.īefore implementing Webfleet for fleet management, Pine Tree’s dispatch team were forced to use old-fashioned phone calls to pinpoint the location of service technicians.

Pine Tree has been a member of the Commercial Food Equipment Service Association (CFESA) since 1989, and became a CFESA certified company in March 2009. The company has grown over the years and currently employs 35 people and has three locations in Gray, Brewer and Saco, Maine. Pine Tree Food Equipment has been providing quality repair service for commercial cooking equipment since 1989.

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